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We want you to be happy with your purchase. If for any reason you are not completely satisfied, please see below.
As long as our water care guidance is followed, the strength of our Bioflow magnets are guaranteed for life.
We offer a 6 month guarantee against faulty parts and workmanship on our silicone sport wristbands and a 12 month guarantee on all other products. If you have a faulty product within these timeframes, please email us at firstname.lastname@example.org (along with an image of the issue, order number and reason for return) and we will get back to you with further instructions.
If you require a differently sized product, please email us at email@example.com within 14 days of receipt to receive a returns address. You can then return the unwanted size for a refund and then re-order your desired size at our website.
Please note: Size exchanges can only be processed on unused products that have the protective film intact and are in their original packaging.
If you change your mind, please email us at firstname.lastname@example.org within 14 days of receipt.
Please note: Refunds can only be processed on unused products that have the protective film intact and are in their original packaging.
In the case of all refunds/exchanges, the customer is responsible for paying the return postage. Size exchanges will incur a $16 processing & re-delivery charge. If you would like a refund, we will reimburse the value of the goods only.
These Terms and Conditions of sale do not affect your statutory rights.