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Prices shown are in Australian Dollars, inclusive of GST.

We take payment at the time of your order, not necessarily the time of dispatch. This is to ensure your information is handled safely. Payments are processed securely and no card details are stored on our server. No order is processed by us until payment has cleared. If there is a problem we will contact you as soon as possible.


As we are a UK based company, it is possible that you may be charged a ‘foreign or international transaction fee’ which is set by your card issuer. This fee can be between 2-4% of the purchase price. To find out if you may be charged please contact your bank for further information. Please click here for more details about these fees.


All orders from are shipped by Express Post from our Sydney Fulfilment Centre. Your order will be dispatched within 24 hours with the exception of weekends and public holidays.


Any errors may incur a delay in shipping. We will endeavour to deliver goods promptly but accept no liability for delay for any cause. ships to Australian territories only.

The address for any returns is:


Bioflow Direct Limited
PO BOX 6035
NSW 1405


However please see our returns page in the first instance on how to contact us about a return.

The best way to contact us is to use the form on our contact us page, but below are our business details if required.


Please note, this is a registered business address only and not a sales office. Please do not use this address for returns.


Business name: Bioflow Direct Limited
ARBN: 619 282 530


Bioflow Direct Limited
c/o M Squared
35 Hay Street
Western Australia