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Important dispatch information

Due to the safety and wellbeing of our staff during the current Covid-19 outbreak, we will only be dispatching orders once a week. This will be on a Tuesday. Thank you for your patience and understanding.

Please make sure you have entered every field for the delivery address in the checkout window. Deliveries may be delayed or rejected if part of the address is missing or entered incorrectly.

Our Standard Post service is for parcels weighing up to 2kg. Delivery is usually within 3-10 days, depending on the postal service in the delivery country. Please allow up to 21 working days before contacting us regarding your delivery.

 

Please note, this service is NOT tracked.

Our Standard Post ‘Signed For’ service is for parcels weighing up to 2kg. Delivery is usually within 3-10 days, depending on the postal service in the delivery country. Please allow up to 21 working days before contacting us regarding your delivery.

  • Germany: 2-4 days
  • Europe: 3-6 days

 

In our experience, 80% of orders were delivered with the timeframes above. Delivery aims are in working days and exclude the day of collection.

Depending on the destination, delivery with our Express Courier can take between 1 and 5 days. Please select your country in the checkout to view our Express Courier rates.

 

If the item is returned to us for any reason, we are unable to refund any carriage paid. If you require the item to be resent, carriage will be re-charged.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. You are responsible with ensuring to comply with laws and regulations of the country of destination. Bioflow does not have any responsibility for any additional charges that may apply.