Orders placed before 2pm Monday – Friday will be despatched the same day. Orders placed on weekends and bank holidays will be despatched the next working day.
Please make sure you have entered every field for the delivery address in the checkout window. Deliveries may be delayed or rejected if part of the address is missing or entered incorrectly.
Christmas Opening Times & Information
Monday 23rd December: Orders despatched as normal – Any orders placed after 2pm will not be despatched until Friday 27th December
Tuesday 24th December – No orders despatched – Any orders placed will not be dispatched until Friday 27th December
Wednesday 25th December – Closed
Thursday 26th December – Closed
Friday 27th December – Open – Orders dispatched as normal
Monday 30th December – Open – Orders dispatched as normal
Tuesday 31st December – Open – Please order by 10.45am
Wednesday 1st January – Closed
Thursday 2nd January – Open as normal
Christmas Posting Dates
Standard Delivery: Please order by 2pm on Friday 20th December
Special Delivery (Next Day Before 1pm): Please order by 2pm on Monday 23rd December
Please click here for Royal Mail’s Christmas ‘Last Recommended Posting Dates’
Standard Post: FREE
We use Royal Mail to deliver to UK Mainland, Northern Ireland, Isle of Man and Isle of Wight and the Scottish Islands. Delivery is usually within 1-2 days, however please allow up to 15 delivery days before contacting us regarding your delivery. If there is no answer at your specified delivery address, a card will be left to arrange collection from your local post office.
Special Delivery (Guaranteed Next Working Day – Before 1pm): £7.50
This service is provided by Royal Mail and offers the guaranteed delivery of parcels (up to 10kg) by 1pm the next working day.
Please note: Orders placed before 2pm Monday – Friday will be despatched the same day. Orders placed on weekends and bank holidays will be despatched the next working day.
Adverse weather conditions or other events outside of the reasonable control of the carrier may result in the occasional late or cancelled delivery. Please check here for Royal Mail service updates.
Christmas Posting Dates
Please click here for Royal Mail’s Christmas ‘Last Recommended Posting Dates’ as dates will vary depending on what country your order is being dispatched to.
Standard Post – Signed For: £9.40
Our Standard Post ‘Signed For’ service is for parcels weighing up to 2kg. Delivery is usually within 3-10 days, depending on the postal service in the delivery country. Please allow up to 21 working days before contacting us regarding your delivery.
Express Courier: Cost varies per destination
Depending on the destination, delivery with our Express Courier can take between 1 and 5 days. Please select your country in the checkout to view our Express Courier rates.
If the item is returned to us for any reason, we are unable to refund any carriage paid. If you require the item to be resent, carriage will be re-charged.
Please Note: South Africa and United Arab Emirates can only order using our Express Courier option.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. You are responsible with ensuring to comply with laws and regulations of the country of destination. Bioflow does not have any responsibility for any additional charges that may apply.
Australia & US
Please note: We will only ship Replacement Parts to Australia & United States from our UK website.
If you are in Australia and would like to place an order please visit www.bioflow.com/au
If you are in the US and would like to place an order please visit www.bioflow.com/us