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Due to the safety and wellbeing of our staff during the current Covid-19 outbreak, we will only be dispatching orders once a week. This will be on a Tuesday (please order before 2pm). Thank you for your patience and understanding.
Please make sure you have entered every field for the delivery address in the checkout window. Deliveries may be delayed or rejected if part of the address is missing or entered incorrectly.
We use Royal Mail to deliver to UK Mainland, Northern Ireland, Isle of Man and Isle of Wight and the Scottish Islands. Delivery is usually within 1-2 days, however please allow up to 15 delivery days before contacting us regarding your delivery. If there is no answer at your specified delivery address, a card will be left to arrange collection from your local post office.
Our Standard Post service is for parcels weighing up to 2kg. Delivery is usually within 3-10 days, depending on the postal service in the delivery country. Please allow up to 21 working days before contacting us regarding your delivery.
Please Note: this service is NOT tracked.
Our Standard Post ‘Signed For’ service is for parcels weighing up to 2kg. Delivery is usually within 3-10 days, depending on the postal service in the delivery country. Please allow up to 21 working days before contacting us regarding your delivery.
Depending on the destination, delivery with our Express Courier can take between 1 and 5 days. Please select your country in the checkout to view our Express Courier rates.
If the item is returned to us for any reason, we are unable to refund any carriage paid. If you require the item to be resent, carriage will be re-charged.
Please Note: South Africa and United Arab Emirates can only order using our Express Courier option.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. You are responsible with ensuring to comply with laws and regulations of the country of destination. Bioflow does not have any responsibility for any additional charges that may apply.
If you are in Australia and would like to place an order please visit www.bioflow.com/au
If you are in the US and would like to place an order please visit www.bioflow.com/us
If you are in Europe and would like to place an order please visit www.bioflow.com/eu
Please note: We will only ship Replacement Parts to Australia & United States from our UK website.