Skip to main content

Returns

We want you to be happy with your purchases. If for any reason you are not completely satisfied, we offer the below guarantee and exchange policies.

Guarantees

As long as our water care guidance is followed, the strength of our Bioflow magnets are guaranteed for life.

We offer a 6 month guarantee against faulty parts and workmanship on our silicone sport wristbands and a 12 month guarantee on all other products.

In the first instance, please email [email protected] or call 01752 756720 with details of your return (order number and reason for return) and we will get back to you with further instructions.

Size Exchanges

If you require a differently sized product, simply return your purchase (unused, with any protective film intact and in its original packaging) to us within 14 days of receipt. You must also include a copy of your original proof of purchase and a contact number so that we can call you to confirm your new size.

Size exchanges will incur a £2.99 processing & re-delivery charge to U.K destinations. All other countries will be charged at our standard delivery rate.

Refunds

If you change your mind, you can return your purchase (unused, with any protective film intact and in it’s original packaging) to us within 14 days of receiving your order. You must also include a copy of your original proof of purchase.

Please note: In the case of all exchanges and refunds, the customer is responsible for paying the return postage to us. Please ensure that you have paid the correct postage when returning the item as you will be charged for any additional costs incurred. We will refund the value of the returned product only.

Statutory Rights

These Terms and Conditions of sale do not affect your statutory rights.

Why BioFlow

  • Unique Technology

    Central Reverse Polarity Magnets

  • Knowledge and Expertise

    Over 25 Years Of Experience

  • Class 1 Medical Device

    Independently Verified

BioFlow Ambassadors

"Bioflow's credibility and innovative approach to magnetic therapy led me to partner with them. The new Flex wristbands are so comfortable to wear and are a valuable part of my game"

Lee Westwood - Professional Golfer

"Bioflow has a track record of producing top quality magnetic therapy products and I'm delighted to be partnering with them. The Sport Flex wristband is durable, easy-to-wear and offers fantastic benefits, making it the perfect match accessory."

Jonny Bairstow - England Cricketer

“Bioflow's innovative approach to natural recovery and performance is the reason I chose to partner with them. The Sport Flex wristband provides the perfect combination of fit, form and function while I’m competing."

Lucas Herbert - Professional Golfer

"I'm excited and honoured to be an ambassador for Bioflow, it’s great to be representing a brand aligned with my game. The Sport Flex is an essential part of my daily kit - the quality and fit is fantastic."

Alex Marshall - Bowls Professional

"Having the support of Bioflow throughout my training and competition schedule helps fuel my performance. It's a brand I can trust."

Scott Jamieson - Professional Golfer

"With Bioflow, I found a great balance - a good looking product with fantastic benefits that is incredibly versatile to wear. I'm really impressed with the sport wristband"

Minjee Lee - LPGA Golfer
View All

BioFlow News

Meet The #Bioflow Dogs Of Instagram

We love seeing Instagram snaps of your dogs wearing our #bioflow collars, so…

Read Article