We want you to be happy with your purchases. If for any reason you are not completely satisfied, we offer the below guarantee and exchange policies.
As long as our water care guidance is followed, the strength of our Bioflow magnets are guaranteed for life.
We offer a 6 month guarantee against faulty parts and workmanship on our silicone sport wristbands and a 12 month guarantee on all other products.
If you have a faulty product within the above timeframes, please email [email protected] (along with an image of the issue, order number and reason for return) or call 01752 756720 and we will get back to you with further instructions.
If you require a differently sized product, simply return your purchase (unused, with any protective film intact and in its original packaging) to us within 14 days of receipt. You must also include a copy of your original proof of purchase and a contact number so that we can call you to confirm your new size.
Size exchanges will incur a £2.99 processing & re-delivery charge to U.K destinations. All other countries will be charged at our standard delivery rate.
If you change your mind, you can return your purchase (unused, with any protective film intact and in it’s original packaging) to us within 14 days of receiving your order. You must also include a copy of your original proof of purchase.
Please note: In the case of all exchanges and refunds, the customer is responsible for paying the return postage to us. Please ensure that you have paid the correct postage when returning the item as you will be charged for any additional costs incurred. We will refund the value of the returned product only.
These Terms and Conditions of sale do not affect your statutory rights.