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Prices are shown in US Dollars.

We take payment at the time of your order, not necessarily the time of dispatch. This is to ensure your information is handled safely. Payments are processed securely and no card details are stored on our server. No order is processed by us until payment has cleared. If there is a problem we will contact you as soon as possible.

It is possible that you may be charged a ‘foreign or international transaction fee’ which is set by your card issuer. This fee can be between 2-4% of the purchase price. These fees are sometimes charged due to Paypal being our payment gateway. To find out if you may be charged please contact your bank for further information.

All orders from are shipped by Standard Post from our Ohio Fulfilment Centre. Your order will be dispatched within 24 hours with the exception of weekends and public holidays.

Any errors may incur a delay in shipping. We will endeavour to deliver goods promptly but accept no liability for delay for any cause. ships to US states only.

The address for any returns is:


Bioflow Direct Limited
2235 Southwest Blvd
Suite A
Grove City
OH 43123


However please see our returns page in the first instance on how to contact us about a return.