Refund policy

We want you to be happy with your purchases. If you are not completely satisfied, we offer the below guarantee and exchange policies. Please note that we are unable to refund if the item has been used.

Guarantees

As long as our water care guidance is followed, then the strength of Bioflow magnets will not diminish.

We offer a 6 month guarantee against faulty parts and workmanship on our silicone sport wristbands and a 12 month guarantee on all other magnetic therapy products.

If you have a faulty product within the above timeframes, please email info@bioflow.com (along with an image of the issue, order number and reason for return) or call 01752 756720 and we will get back to you with further instructions.

Size Exchanges

If you require a differently sized product, simply return your purchase (unused, with any protective film intact and in its original packaging) to us within 14 days of receipt. You must also include a copy of your original proof of purchase, email address and your new size request. Upon receipt we will email you an invoice for the £4.25 re-delivery charge and any additional costs incurred.

Size exchanges will incur a £4.25 processing & re-delivery charge to U.K destinations. All other countries will be charged at our standard delivery rate.

We strongly recommend to check your wrist size against the measurements provided to avoid needing to return for exchange.

Refunds

If you change your mind, you can return your purchase (unused, with any protective film intact and in it’s original packaging) to us within 14 days of receiving your order. You must also include a copy of your original proof of purchase and please clearly state your request for a refund.

Please note: In the case of all exchanges and refunds, the customer is responsible for paying the return postage to us. Please ensure that you have paid the correct postage when returning the item as you will be charged for any additional costs incurred. We will refund the value of the returned product only. Refunds will processed within 10 days of receipt.

Please do not use the return address on the envelope received. This is our fulfilment centre and may cause delay or loss of your return. Please return to the below address:

Bioflow,

Eden House,

Forge Lane,

Saltash,

Cornwall

PL12 6LX

Statutory Rights

These Terms and Conditions of sale do not affect your statutory rights.