Shipping policy

FREE UK Royal Mail Tracked 48 on UK orders over £75

Royal Mail Tracked 48
£4.25
2-3 working days*
Orders received after 12 midday will be dispatched the following working day.

*All delivery timescales are a guide provided by our delivery partners and are not guaranteed, please note that we are unable to refund carriage paid if your order is delayed.

Delivery Information (UK)

If you place your order by 12 midday Monday – Friday we will dispatch the same day. We do not dispatch orders on weekends or Bank Holidays. All orders will be dispatched via Royal Mail (except for our courier service).

Please check everything is correct before placing your order. We ask that you make sure that you have entered every field for the delivery address in the checkout window. Please also add your mobile number for delivery purposes. Deliveries may be delayed or rejected if part of the address is missing or entered incorrectly.

If you are using a saved address when logging in to your account, using autofill or paying via Paypal Express, please ensure it is up to date as we can not retrieve orders that have been dispatched to the wrong address. If you are using PayPal to pay, you can check your saved address by logging into Paypal, clicking on the settings icon (cog wheel), select Account, then check your saved addresses.

We use Royal Mail to deliver to UK Mainland, Northern Ireland, Isle of Man and Isle of Wight and the Scottish Islands. Delivery is usually within 2-3 working days, however please allow up to 15 delivery days before contacting us regarding your delivery. If there is no answer at your specified delivery address, a card will be left to arrange collection from your local post office. 

International Shipping (Excluding Australia)

We offer Royal Mail services to most International countries. Once you've entered your delivery address, you'll be able to see the delivery services available. Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Please ensure that you enter an email address AND a mobile number for customs and delivery purposes.

If you order products for delivery to one of the International Delivery Destinations (including Europe), your order may potentially be subject to import duties and taxes which are applied when the delivery reaches that destination.

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. If the goods are refused or returned to us for any reason, any shipping charges incurred are the responsibility of the customer.

Please note, we are unable to offer shipping to South Africa, Brazil, Kuwait, Russia, Belarus, Ukraine, Israel, Oman, Iraq, Lebanon, UAE, Bahrain, Qatar and Saudi Arabia.

Australia

If you are in Australia and would like to place an order please visit https://www.bioflow.com.au/